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Equity enhances its USSD code (*247#) service to offer customers a seamless banking experience

Advancements in technology continue to transform the banking sector and Equity has leveraged on this to give customers choice and freedom to access and operate their accounts.

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Published

8 months ago

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Equity.PHOTO/Courtesy.

Equity has revamped its USSD service (*247#) offering customers a seamless banking experience. The newly updated USSD offers a unified service offering across mobile networks and an enhanced customer experience with simpler customer journeys.

Customers in Kenya can now easily access the USSD service on Safaricom, Airtel, Telkom and Equitel. The Bank has now expanded the services to meet its customers’ needs. Some of the new features on the platform include;

  • Access to instant loans that range between Kes.100 and Kes.3million
  • Self-registration or onboarding of both existing Equity and non-Equity customers on the service
  • Customers being able to save or maintain recipient’s bank details which makes it easy and convenient to do repeat transactions.

The *247# USSD service also enables customers with any mobile device, access bank services regardless of the devise make – feature phones (Kabambe) or smartphones.

Since the advent of COVID-19, individuals and businesses are rapidly adopting the use of technology to confront the challenges and risks posed by the pandemic to remain afloat and continue to serve their customers.

During the release of the 2021 third-quarter results, Equity Group Managing Director and CEO, Dr. James Mwangi said “COVID has acted as a tail wind to the adoption of digital banking making us transform into a Big Tech in the financial services sector. The Group is increasingly shifting from its legacy brick and mortar model of branches and ATMs to self-service model of client’s own electronic devices or third-party infrastructure as more customers opting for cashless transactions.”

The Bank has rolled out its upgraded Equity Mobile App (available on Play Store: http://bit.ly/EquitymobileAndroid  & App Store: http://bit.ly/EquityMobileIOS) and online banking platform Equity Online (https://equityonline.equitygroupholdings.com/en/access/login), previously known as EazzyNet, to provide a seamless customer experience across all banking channels.

Customers can send money, transfer funds, borrow loans, print statements among many other services at the comfort of their mobile phones, laptops, desktops etc at home, office or anywhere.

Advancements in technology continue to transform the banking sector and Equity has leveraged on this to give customers choice and freedom to access and operate their accounts.

This has progressively led to consumers preferring to carry out most of their transactions digitally as opposed to going to the branches. According to the recently – released 2021 Q3 results, out of the 975.1 million transactions processed for the 9 months in the year, only 30.1 million transactions or 3% of all transactions were handled  by branches and ATMs with the digital bank handling and processing 945 million transactions or 97% of all the transactions with the self-service customers’ own device mobile channel handling and processing 90% of digital transactions.

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Related Topics:Equity Bank

A Nakuru-based freelance Journalist with a wealth of experience in Radio and Online Journalism.

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National

Atheists fault petition seeking to deregister society

Atheists in Kenya have protested a petition that they say seeks to create a notion that Kenya is a nation by and for believers in God only.

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Published

2 weeks ago

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September 26, 2022

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President of the Atheists in Kenya Society, Harrison Mumia

Atheists in Kenya have protested a petition that they say seeks to create a notion that Kenya is a nation by and for believers in God only.

Former Juja MP, Dr Stephen Ndichu has moved to court seeking to have the Atheists in Kenya Society suspended on grounds that its continued existence is unconstitutional.

In a statement, the society’s president, Harrison Mumia says the petition is an assault on religious freedom and an insult to the diversity of the Kenyan people.

“We find the petition repugnant to a good conscience,” he stated adding that Dr Ndichu is a Christian fundamentalist who seems to harbour paranoid fantasies about the dangers of atheists existing in Kenya.

He further accused Dr Ndichu of seeing enemies where there is none and that the society was surprised, but not shocked as religion has historically inhibited progress.

He vowed that the society would do everything within its power to defend its right to remain a registered society and urged Kenyans to support fighting the petition.

On Sunday, the society said it will be writing to President William Ruto seeking an invitation to State House, just like the evangelical denominations.

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National

Uhuru Gardens ready for Madaraka Day fete, says PS Kibicho

The principal secretary said they would be visiting the gardens every Thursday until June 1 to ensure all loose ends are tied up properly, promising that the celebrations will be very colourful.

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Published

5 months ago

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May 13, 2022

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Madaraka Day

This year’s national Madaraka Day celebrations at Uhuru Gardens in Nairobi County will be open to 30,000 people, up from 10,000 in 2021.

Permanent Secretary in the State Department for Interior, Dr Karanja Kibicho, said this follows the relaxation of COVID-19 containment measures.

“Children will also be allowed in on the celebrations this year, and we expect county celebrations to happen too,” the PS said while on an inspection tour of the venue.

The PS said the government decided to move the celebrations from the County rotational back to Nairobi because it will be the last event for the current administration before it exits office.

“Because of the significance of this particular Madaraka day, being the last for this regime, we decided to celebrate it at Uhuru Gardens to break the tradition of celebrating it in counties,”

He revealed that preparations were currently at 90 percent complete and expressed confidence that all will be set for the event as the country marks 59 years of self rule.

The principal secretary said they would be visiting the gardens every Thursday until June 1 to ensure all loose ends are tied up properly, promising that the celebrations will be very colourful.

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National

Queen Elizabeth mourns Kibaki as a great Statesman with commendable legacy

Kibaki will be buried at his home in Othaya, Nyeri County on Saturday.

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Published

5 months ago

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April 29, 2022

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Queen Elizabeth II has mourned former President the late Mwai Kibaki eulogizing him as “a great statesman”.

“I was sorry to receive the news of the death of Mwai Kibaki. He had a lifelong record of service to the Kenyan people. It will be of deep sadness to your country to have lost a great statesman, but Kenya can take pride in the legacy of his leadership. I send you and the people of Kenya my condolences at this loss,” the message read.

The British High Commission further affirmed its close ties to Kenya and renewed its assurances to the country’s Ministry of Foreign Affairs.

“The British High Commission avails itself of this opportunity to renew to the Ministry of Foreign Affairs of the Republic of Kenya the assurances of its highest consideration,” the High Commission said.

The late Kibaki passed away on 21 April 2022, aged 90.

President Uhuru, who issued a proclamation that he would be granted a state funeral with full civilian and military honours, announced his death.

Kibaki will be buried at his home in Othaya, Nyeri County on Saturday.

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